An assistant, not just a bot
Helpify behaves like a digital employee with access to the right company information and the ability to answer clearly, quickly and usefully.
Fewer tickets. More sales.
Our team built an AI agent that handles 100% of your customer support automatically: order tracking, refunds, FAQs, appointment booking… It is connected to your tools (Shopify, carriers, Google…) and replies instantly 24/7.
Result: less workload, happier customers, and more sales.
E-commerce
Order tracking, refunds, FAQs and frequent requests
Fewer tickets
Lower support workload on repetitive requests
Smart assistant
Connected to your tools like a well-informed team member
Real-time chat
Type a message…
Built for e-commerce
The real lever: absorb repetitive requests before they become tickets.
Most e-commerce requests are about orders, delays, refunds and FAQs. Helpify handles them automatically with reliable and contextual answers.
- Real-time order tracking
- Refund and return answers
- Smart FAQ connected to your information
- Visible reduction in support tickets
Fewer tickets, lower workload
Repetitive requests are handled automatically, reducing the volume of emails, chats and tickets your team has to process manually.
Better experience = more sales
When customers get instant answers about orders or purchases, they feel reassured, more satisfied and more likely to buy.
Integrations
Connected to the tools you already use
Helpify can integrate with your business tools, Google services, store and carriers to provide the right answers at the right time.
Shopify
La Poste
Colissimo
Chronopost
UPS
Google Drive
Gmail
Google Sheets
Google Agenda
Google Docs
Outlook
Chat du site
Omnichannel
One response logic across all your channels
Centralize incoming requests and keep consistent answers across messaging apps, social platforms and contact channels.
Messenger
Who are we?
A digital assistant that knows your business and answers like a real support team member.
Helpify does more than send automatic replies: it relies on your orders, tools and business rules to answer with relevance and speed.
01
Connected to your data
Orders, shipping statuses, FAQs, appointments and business tools: the agent answers using the right information.
02
Intelligent answers
Customers do not feel like they are talking to a generic bot, but to an assistant that understands the request and answers with context.
03
Reduced repetitive support
The most common requests are handled automatically, reducing your team workload and lowering ticket volume.
Our services
Automate repetitive exchanges while keeping response quality high.
You keep the logic of your current offer, with a more credible, dynamic and premium presentation.
24/7 responses
Automated answers to frequent questions:
- Where is my order?
- What is your refund policy?
- What materials do you use?
Personalized tracking
Personalized order-tracking assistance with answers that stay up to date.
Appointment booking
Simple and fast scheduling for calls, demos or sales slots.
0
hours available
0
days a week
0
+ manageable interactions / day
0
centralized channels